Navigating refund policies can sometimes feel overwhelming, but at HyperJump, we strive to make the process as transparent and straightforward as possible. Below, we’ve outlined the situations where refunds may be applicable and the steps to follow if you believe you qualify for one.
After You Pay for Your Challenge:
Once you’ve completed the purchase of one of our programs, you’ll receive an email containing our E-Learning materials. Your login details for the trading platform will also be available on your personalized dashboard. It’s important to understand that after these details are sent, our policy typically does not allow for refunds. This is because the service is considered to have started, and you gain immediate access to the resources and tools provided for the evaluation.
Dispute and Chargeback Policy:
Improper disputes or chargebacks can have serious consequences. If a client initiates a dispute or chargeback without a valid reason, they risk being permanently banned from our platform. We strongly encourage clients to reach out to our Support Team first to resolve any billing concerns or issues directly. We’re here to help, and most matters can be resolved amicably.
Policy Acceptance:
By purchasing any of our programs, you confirm that you have read and accepted our refund policy. If you disagree with the terms outlined here, we recommend that you refrain from proceeding with the purchase. Should you have any questions or need clarification, our support team is available at info@hyperjumpfunds.com to assist.
Important Notice Regarding KYC Process and Funded Account Activation:
Once a trader successfully completes their challenge and moves on to the KYC (Know Your Customer) process to activate their funded account, it’s essential to be aware of potential outcomes. If you fail the KYC process and are flagged as high-risk by our KYC provider for reasons outside of our control, you will receive a refund. However, you will also be prohibited from purchasing any future products from our platform. To avoid such outcomes, we recommend familiarizing yourself with the terms and disclosures provided by our KYC provider. They adhere to strict Anti-Money Laundering (AML) and KYC guidelines, and maintaining good standing with them is crucial.
Refund Process:
If your payment was made via credit or debit card, your refund will be processed back to the original card. We do our best to expedite refunds, but please allow 5-7 business days for the transaction to settle. If you have any questions or need assistance, don’t hesitate to contact our support team.
Conclusion:
Our goal is to ensure transparency and fairness in every aspect of our service, including the refund process. We encourage all clients, both potential and current, to thoroughly review and understand this policy to ensure a smooth experience on our platform. Our team is always here to guide you, whether you’re navigating our policies or tackling your trading challenges. We’re with you every step of the way.