We have designed the rules of the HyperJump Challenge to be fair and transparent, so it’s essential to handle this matter with the utmost care. Each profile has two types of passwords. One is for logging into the Client Area, where you’ll find your personalized dashboard. You can change this password at any time, and if you forget it, there’s no need to worry—we’ve thought of that, too. We understand how many passwords people need to remember these days, so it’s easy to mix them up or forget them. If that happens, follow these steps:
1.) Go to the login page at www.app.hyperjumpfunds.com, enter your email address, and click on the “Forgot my password” button.
2.) You will receive a password reset email. Click the link in the email, enter your new password, and you’re all set. It’s that simple!
The other password, which is subject to strict regulations, is the one associated with the Trade Accounts tab on your dashboard. This password allows you to log into the MetaTrader 5 account linked to your Challenge. You can view this password at any time on your dashboard, but it is prohibited to change it! In order for our team to review your account, we need access to it. If it is found that your password has been changed, we will not be able to determine whether you have passed or failed, or if your strategies are legitimate.
For example, connecting your account to services like myfxbook, which requires users to change their investor password, would violate this rule. Breaching this rule will result in failing the challenge.
Therefore, we ask that you do not change this password under any circumstances to avoid any misunderstandings. This way, we can guarantee that we assist you in the best possible manner if you have any feedback or complaints. Thank you for your understanding!